Luckily, we now live in a society whereby we expect to receive a top notch service from any provider we turn to. Be this from a receptionist in an hotel, to the solicitor that is involved in an important legal matter. In fact, it is the latter of these two that we are going to focus our attention on in this article.
Let's face facts here, solicitors never come cheap! With this in mind, when we do have cause to instruct such a legal professional, we really do need to ensure that we are getting the very best level of service for our money.
Alas, the service received from a solicitor can go wrong - as with anything else in life. So, when you have cause to feel disgruntled, here is a guide on how you should go about approaching relevant redress.
First and foremost, it would be important to make sure that you raise the complaint in house. Whether the complaint is focussed on a discrepancy with your bill or the actual service (or lack of) that you have received, it is imperative to furnish the firm with an opportunity to address the issue.
Most often, the complaint should be satisfied at this level, however, if you find that the firm has not upheld your complaint or dealt with it sufficiently, you are entitled to approach the Legal Complaints Service. This organisation will investigate the matter for you and if they find in your favour - the firm of solicitors will be obliged to adhere to their decision.